These terms apply to all quotations, assignments and services of Triple R Cleaning Services, Amsterdam (KvK: 42127908).
Quotations are based on average cleaning durations and the information you provide, and are an indication. The final price may differ if the actual situation deviates, for example if the property is dirtier than expected, is furnished where we assumed unfurnished, or has blinds, high ceilings or a large amount of glass.
Requests are submitted through our online portal. After we review your details you receive an official quotation by email. The proposed date is reserved for 24 hours and can be extended on request. The booking becomes final once you confirm.
If more time is required than estimated, we inform you before we continue, stating the reason and the additional cost. For morning assignments we notify you the same day before noon.
Weekend work is possible subject to availability and must be agreed in advance. Saturday is charged at our regular hourly rate plus 50%. Sunday and public holidays are charged at our regular hourly rate plus 100%.
You ensure that we can access the property at the agreed time and that the areas to be cleaned are accessible. Specific instructions must be confirmed with our office in writing in advance. If we have to wait longer than fifteen minutes after the agreed start time, waiting charges apply.
Cleaning of walls, exterior windows, window tracks and sun blinds is not included unless agreed in advance. Any additional work can be added to your quotation.
After completion you receive an invoice by email with a payment link. Private clients pay within three days of the invoice date, business clients within fourteen days. In case of late payment we may charge statutory interest and collection costs.
Cancellations must be made in writing. If you cancel within 24 hours of the agreed start time, we may charge the reserved hours.
If you are not satisfied, report this to us within 48 hours of completion. We will address justified complaints promptly and at no additional cost. Our liability is limited to the invoice amount of the relevant assignment, unless there is intent or gross negligence. We are not liable for pre-existing damage or wear.
Dutch law applies to all our agreements. Disputes are submitted to the competent court in Amsterdam.
